Email is the most heavily used tool in most clinics and the least examined. Appointment confirmations, referral letters, lab results,…
The appointment I needed most is one I never actually booked, and the reason is embarrassingly small. My old clinic…
I learned how to plan health cover the expensive way, standing at a hospital billing counter while a polite man…
Ask a clinic owner what a medical director actually does and the answer usually involves paperwork. Someone signs the standing…
It is 2 a.m., and a patient comes into the emergency department confused, carrying a handful of medications, with a…
A shorter drive genuinely helps, especially when treatment comes around every few weeks, and fatigue is already part of the…
Every hospital, health plan, and accountable care organization is sitting on more data than it can use. Clinical notes, lab…
A clinical trial can look orderly from the outside. There is a protocol, a list of sites, a study schedule,…
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